Support

Do you have a technical or practical question about our software or hardware?

Or would you like to report a problem with a product?

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OUR CUSTOMER SUPPORT TEAM WILL BE HAPPY TO HELP YOU

Our staff always strive to provide our customers with the best possible support in the fastest and most efficient way possible.

Simply send an email to hotline@recomatics.com with the following information to help ensure a smooth handling of your support case:


  • Since when does the problem occur
  • Brief description of the problem
  • Possibly add screenshots or documents to the mail
  • Batch - or document numbers
  • Does the problem occur with one or more users?
  • For a technical problem with a scanner, please include the name and telephone number of the scanner operator


Or call us at: +32 (0)9 231 76 86 , but usually you will be able to get help faster by sending an email to hotline@recomatics.com.

The possibility to connect remotely is important.

The team is available on business days Mon-Fri from 8.30 a.m. to 5 p.m. (CET).

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