Or would you like to report a problem with a product?
Our staff always strive to provide our customers with the best possible support in the fastest and most efficient way possible.
Simply send an email to hotline@recomatics.com with the following information to help ensure a smooth handling of your support case:
Since when does the problem occur
Brief description of the problem
Possibly add screenshots or documents to the mail
Batch - or document numbers
Does the problem occur with one or more users?
For a technical problem with a scanner, please include the name and telephone number of the scanner operator
Or call us at: +32 (0)9 231 76 86 , but usually you will be able to get help faster by sending an email to hotline@recomatics.com.
The possibility to connect remotely is important.
The team is available on business days Mon-Fri from 8.30 a.m. to 5 p.m. (CET).
