Support

Do you have a technical or practical question about our software or hardware?

Or would you like to report a problem with a product?

Simply send an email to hotline@recomatics.com with the following information to help ensure a smooth handling of your support case:

• Since when does the problem occur
• Brief description of the problem
• Possibly add screenshots or documents to the mail
• Batch - or document numbers
• Does the problem occur with one or more users?
• For a technical problem with a scanner, please include the name and telephone number of the scanner operator

Or call us at: +32 (0)9 231 76 86 , but usually you will be able to get help faster by sending an email to hotline@recomatics.com.

The possibility to connect remotely is important.

The team is available on business days Mon-Fri from 8.30 a.m. to 5 p.m. (CET).